Imagine the headaches of a sudden copier malfunction. Missed deadlines and frustrated clients can quickly become a nightmare, but costly disruptions are a real risk without a copier service contract. Can you afford to lose time and money due to inefficient equipment? Find out how to ensure your office imaging equipment remains reliable, so you can focus on what truly matters — growing your business.
What Is a Service Agreement?
A copier maintenance agreement, service agreement, or contract is a proactive solution to keep your office equipment in optimal condition. Your copier repair services contract typically encompasses:
- Regular maintenance and repairs to your production printer or imaging equipment
- Replacement parts and supplies
- And copier service labor costs
A maintenance agreement with a managed print services provider can safeguard your copier’s performance and extend its lifespan, resulting in sustained productivity and long-term cost savings.
Are Copier Repair Service Contracts Worth It?
Absolutely. Copier repair services protect your investment in office equipment. Here are some of the biggest benefits of having a copier service contract.
- Cost Predictability: Unexpected repairs can wreak havoc on your budget. With a service contract, you can anticipate and manage expenses effectively — no more costly copier service
- Minimized Downtime: 82% of companies have experienced at least one unplanned downtime over the last three years! Regular maintenance reduces the likelihood of equipment failures, so interruptions don’t disrupt your business.
- Access to Professional Support: Service agreements guarantee you access to technicians who can quickly address issues and complete repairs correctly the first time.
Without a maintenance contract, you risk unexpected downtime and higher out-of-pocket expenses for emergency repairs, which can disrupt company operations and lower profitability.
Tired of surprise expenses and unreliable copier service?
Call Gray & Creech for No-Hassle Office Solutions — Guaranteed!
3 Questions to Ask Your Copier Sales and Service Provider
Before you sign on the dotted line of any copier service agreement, ask these three critical questions.
- What exactly does the contract cover? Make sure you understand the scope of services, including which parts, supplies, and types of repairs are included. Some copier service companies may offer add-ons like priority response times or loaner equipment during extensive repairs.
- Are there any exclusions or additional fees? Some agreements might exclude certain types of damage or require additional fees for after-hours support. Make sure you’re clear on any potential contract limitations, so you don’t receive unexpected bills.
- What is the response time for service calls? Whether you run a small business or work in health care or government, prompt support is crucial to minimize disruptions to your operations. For the record, Gray & Creech is proud to uphold a 3.2-hour average response time with 92% first-call resolution.
Not All Copier Service Is Equal — Trust Gray & Creech
Choosing the right partner for your copier maintenance is as important as the contract. At Gray & Creech, we pride ourselves on delivering exceptional copier service and support to North Carolina businesses like yours.
Since 1922, we’ve been committed to helping local businesses maximize productivity with minimal downtime, and we’ve got dozens of five-star reviews to prove it. Whether you’re looking for the latest Xerox equipment or Sharp copiers and printers, we have you covered.
Your team of experts at Gray & Creech is so much more than just copier dealers; we build lasting partnerships grounded in trust, reliability, and a shared commitment to your success.